Be vigilant in safeguarding personal and financial information online and at home by keeping financial documents, account information and passwords in a secure location.
Capital Group will never send an email asking you or your client to provide personal identifying information, like a Social Security number. We’ll also never ask you or your clients to share account passwords or security codes. If you think you or your client may have been a victim of identity theft or fraud, please contact us immediately and consider taking the following additional steps:
Learn more about some of the most common scams.
Identity theft usually involves using someone’s personal information — user name, password, Social Security number, driver's license or financial account information — to commit fraud or other crimes.
Identity thieves can obtain information in several ways, such as:
Be sure to keep your financial records and any other documents that contain your personal information in a safe place. If you get financial statements in the mail, take them out of the mailbox as soon as possible. If you’re logging in to an online account, use a strong password and multi-factor authentication for additional security.
You can find more information at these websites:
Scammers identify ways to obtain personal information and use that information for financial gain. Some of the more common scams include:
You can find more information about scams and how to spot them at these websites:
Phishing refers to the deceptive practice of sending an email that appears to be legitimate from a reputable source. It may contain a company logo or even personal information obtained from social media. Phishing attempts typically:
Phishing can lead to fraud and malware infection.
Suspicious email
We never ask you to provide personal or account information via email. If you receive an email that seems suspicious or unfamiliar, don't click on any links in the email and forward it to us at emailfraud@capgroup.com.
Malware is malicious software installed on your computer, smartphone and other devices without authorization. Malware typically collects information about you — the passwords you use or the websites you visit — simply by watching you type or surf online. Malware may also take over your computer and send emails you didn’t write or spread computer viruses.
Malware is usually installed through:
Your computer may have malware if it:
If you suspect your computer has been infected with malware, take the necessary steps to remove the unwanted software from your computer.